Frequently asked questions

Open the course you need, choose your office and format, then pick an open date and time and check out online. You'll get an order confirmation by email. You can start from any course page or from all courses.

Yes. Once you pick an office on a course page, the date picker shows live availability for that office. If you don't see a time that works, call us. Evenings and weekends may be available by appointment.

Check your spam or promotions folder first. If it isn't there, call (386) 288-8332 or email support@statmedtraining.com and we'll confirm your booking.

Call or text (386) 288-8332, email support@statmedtraining.com, or send a message from our Contact page. Office hours are Monday to Friday, 8am to 4pm. We reply to most messages within one business day.

We have 4 North Florida locations:

• Lake City: 1009 SW Main Blvd #135, Lake City, FL 32025
• Gainesville: 1155 NW 13th St #1155A, Gainesville, FL 32601
• Jacksonville: 1760 Shadowood Lane #410, Jacksonville, FL 32207
• Ocala: 2555 N Pine Ave #2, Ocala, FL 34475

See all locations for maps and directions.

All offices are open Monday to Friday, 8am to 4pm, by appointment.

Classes and skills sessions are by appointment, so you're seen right away. Walk-ins are welcome for Level 2 fingerprinting at our Lake City office during business hours, but an appointment skips the wait.

BLS, ACLS, and PALS are offered at all 4 offices. Heartsaver, CNA classes, and walk-in fingerprinting are at our Lake City office. LPN IV certification classes run on select dates at each office.

• BLS, ACLS, and PALS for healthcare providers
• Heartsaver CPR, AED, and First Aid for workplaces, schools, and the public
• Florida CNA classes, state exam registration, and study options
• LPN IV certification
• Level 2 background checks (Live Scan fingerprinting)
• Group and on-site training for employers and schools

It depends on your job. Most nurses, techs, and clinical students need BLS. Emergency, ICU, and critical care staff often also need ACLS, and staff who care for children often need PALS. Teachers, coaches, childcare workers, and most non-clinical jobs need Heartsaver. When in doubt, ask your employer or school which card they require, or call us at (386) 288-8332 and we'll help you choose.

BLS (Basic Life Support) is the American Heart Association's CPR course for healthcare providers. Heartsaver is the CPR course for the public, workplaces, and schools. If you work in a clinical setting, you most likely need BLS.

Yes. If you need more than one certification, you can book BLS + ACLS, BLS + PALS, ACLS + PALS, or BLS + ACLS + PALS together as a bundle.

Yes. We train groups at our offices or at your workplace anywhere in North and Central Florida, and we bring the instructors, manikins, and AEDs. On-site AHA classes need at least 6 people. After the class, we send you a roster with each person's completion details for your records. Contact us for a quote.

Yes. STAT Med Training is an authorized American Heart Association training site. Our BLS, ACLS, PALS, and Heartsaver courses follow current AHA guidelines and end with an official AHA course completion card.

No. We're an independent, authorized AHA training site. We teach official AHA courses and issue official AHA cards, but the AHA doesn't run or sponsor our classes.

You'll get an official AHA course completion eCard. For most courses, it's issued the same day you pass your skills session. The AHA emails you a link to claim it, so watch your inbox (and spam folder) for a message from the American Heart Association.

BLS, ACLS, PALS, and Heartsaver cards are valid for 2 years. The expiration date is on your eCard. Renew before it expires to keep your certification current.

Yes. AHA eCards are recognized nationwide by hospitals, schools, nursing programs, and employers. If your employer needs a specific course (for example, BLS rather than Heartsaver), check with them before you book.

You can look up, view, and print your eCard any time at ecards.heart.org, using your name and email address or your eCard code. Still can't find it? Call (386) 288-8332 and we'll help.

• Self-Guided: complete the AHA HeartCode course online, then come in for a short hands-on skills check at a CPR Verification Station.
• Blended: complete HeartCode online, then attend a scheduled hands-on skills session with an instructor.
• Skills Only: already finished an approved online Part 1 course? Book just the hands-on skills session and upload your certificate.
• Renewal: for people who've held the certification before and need to renew it.

Self-Guided is our most popular option: learn online at your own pace, then a quick skills check. Choose Blended if you'd like an instructor to guide your hands-on practice. Choose Skills Only if you already finished the online part somewhere else.

No. Every AHA course requires a hands-on skills session. The online part teaches the material, and the skills session is where you show you can do it. You need both to get your eCard.

Yes, for BLS, ACLS, PALS, and Heartsaver. Finish the online part before your appointment, come in for your skills session, and leave with your eCard the same day.

Skill sessions often takes about 30 minutes to complete.

Finish your online course before your appointment. If you're booking Skills Only, you'll upload your Part 1 completion certificate when you book. See examples of accepted certificates. Wear comfortable clothes, since you'll practice hands-on CPR.

Yes. Book a Skills Only session for your course and upload your Part 1 certificate when you book. Part 1 alone doesn't give you a card, so you'll need this hands-on session to get your AHA eCard.

Your instructor will help you work on the skills you missed. Remediation follows AHA guidelines and your instructor's direction. Course fees aren't refunded if you don't pass.

CNA classes are held at our Lake City office and usually run 4 days. The exact dates show on each class when you reserve your seat. See the CNA program page for upcoming classes.

Plan for three costs: CNA class tuition, the Florida state exam fee (paid directly to Prometric), and a Level 2 background check, which is discounted for our CNA students. A $100 non-refundable deposit holds your class seat, and the balance is due by the first day of class. Current prices are on the CNA program page.

Yes. Prometric runs the Florida CNA exam at our facility about once a month. Our students can register for any upcoming test date, and people who trained elsewhere can register for the exam only.

Yes. Practice time at our facility is included with your class fee, using the same kind of equipment used at testing.

Florida-licensed LPNs. Registered nurses already have IV scope under their license and don't need this course.

IV classes run on select dates at each of our 4 offices. See the IV certification page for upcoming dates. A $100 non-refundable deposit holds your seat.

Florida doesn't require LPNs to renew IV certification. Some employers ask for refresher training, so check with yours.

A fingerprint-based check of state (FDLE) and national (FBI) records. Many Florida healthcare, education, and caregiving jobs and licenses require one. We take your prints electronically with Live Scan and send them to the agency that requested the check.

At our Lake City office. Walk-ins are welcome during business hours, and appointments skip the wait. For groups, we can bring Live Scan to your facility.

A government-issued photo ID and the ORI number from the employer, school, or licensing agency that requested your check. We can't look up or issue an ORI for you, so get it from them first.

Most Florida-only checks return in 24 to 72 hours. Checks that include the FBI can take 3 to 7 days. Results go straight to the agency that requested them.

Credit and debit cards, PayPal, and Amazon Pay, all through our secure checkout. We don't charge sales tax on our courses or services.

Yes. For BLS, ACLS, PALS, and Heartsaver appointments (Self-Guided, Blended, Renewal, and Skills Only):

• 24 hours or more before: free for up to 5 changes, then $25 each
• Less than 24 hours before, or after a missed appointment: $25 each
• With Cancellation Protection: free, as many times as you need to finish

Full instructor-led classes and our other programs get one free reschedule if you ask before the start time. See the rescheduling terms.

An optional $5 add-on for CPR appointments. It makes rescheduling free as many times as you need to finish, even with less than 24 hours' notice or after a missed appointment. You can only add it when you register, and it can't be refunded or transferred.

It depends on the service. Processing fees are never refunded.

• AHA courses: refundable until you open the online course or your class starts
• CNA and IV programs: the $100 deposit is non-refundable, and the rest is refundable until class starts
• Fingerprinting: refundable until your prints are sent to the state

See our full refund policy for details.

Email support@statmedtraining.com or call (386) 288-8332. Include your full name, the course or service, the date, and your order number. Approved refunds go back to your original payment method.

You choose: a full refund (processing fees included) or a free move to another date. Moving this way doesn't use up your free reschedule.

Students who arrive more than 15 minutes late may be asked to reschedule, and that counts as a no-show. If you miss a class without telling us before it starts, you aren't eligible for a refund. For CPR appointments, see the rescheduling options.