* Now offering Basic Medication Administration Validation , APD compliant*

Policy page


Payment Policy: Payment is due at the time of registration to secure your seat.  Registration and Payment must be received by 5:00 pm EST the day prior to the training date registered or $25.00 late fee for any ACLS or PALS courses and any BLS or Heartsaver courses + $10 late fee will be applied. Instructor approval is required for all late registrations after 5:00pm EST the day prior to training date or Pay at the Door.

Refund Policy: Written cancellations postmarked up to 7 days prior to start of course will result in an administrative fee of $50.00. No refunds after 7 days prior to class. Absolutely, no refunds be issued at any time once services have been performed in whole or in part. There is no refund for no-shows. If you do not show up for class you will not be refunded.

Class Changes/Reschedule: A fee will be assessed if you change your original registration date. This fee will be 50% of your original payment. Class change must be within 45 days of original scheduled course date. If student does not successfully complete the rescheduled course, it will be treated as a new registration and student required to pay for a new class.

Tardy Policy: Please make plans to arrive on time.  Students arriving more than 15 minutes after class start time will need to reschedule and subject to ‘Class Change/Reschedule Fee’.

No Shows: There is no refund for no-shows.

Required Course Materials:  Students who come to class without the required materials

(as outlined in the course reservation e-mail) will not be allowed to sit for class. The student will need to reschedule and subject to ‘Class Change/Reschedule Fee’.

Note: Fees from these courses do not represent income for the American Heart Association.

  Disclaimer: The American Heart Association strongly promotes knowledge and proficiency in BLS, ACLS, and PALS and has developed instructional material for this purpose. Use of these materials in an education course does not represent course sponsorship by the American Heart Association. Any fees charged for such a course, except for a portion of fees needed for AHA course material, do not represent income to the Association.